Frequently Asked Questions

Q: Is there shuttle service?

A: Yes, Miami Port Parking offers FREE round-trip shuttle service to and from the port, up to 4 persons (in each car) per paid reservation.

Q: What is the address of the parking facility?

A: The garage is located at 190 Northeast 3rd Street, Miami, Florida 33132. Please bear in mind that the entrance of this Garage has a Maximum Height Restriction of 7 feet.

Q: How far is the parking lot from the port?

A: We are officially the closest Covered Garage Facility to the port, conveniently located just half a mile from all the Cruise Terminals, a 5 minute shuttle ride.

Q: Do you have covered parking?

A: Yes, it’s all covered parking 24/7, since it is inside a garage.

Q: What if I need an additional day on my reservation?

A: You can either reserve the additional day(s) on our website or pay at the JETPORT Customer Service Desk, located at Level 1 on the Southeast corner of the garage. You can also contact Reservation Services at (888) 510-1317 to have your reservation updated.

Q: What are the rates?

A: The current rates are posted on our website ( and subject to change. Note: Daily Rates are for 24 hour periods, therefore half day charge on your day of Arrival as well as your day of Departure. You will never be billed more than the advertised daily rate.

Q: How can I make my reservation with Miami Port Parking?

A: You may make your reservation online at or you may contact Reservation Services at: (888) 510-1317.

Q: When will I have to pay once I make my reservation with Miami Port Parking?

A: Your credit/debit card will be charged once you make your reservation online or by phone with Miami Port Parking.

Q: Upon arriving to the Miami Port Parking facility, what documents do I need to bring?

A: Please bring along your Miami Port Parking reservation form that was emailed to you. You can either print out this form or show it on your smart phone, at your arrival.

Q: Do you provide assistance with handicap persons and luggage?

A: Yes, we do provide assistance for both but you must first check in with our office upon your arrival. We recommend using the SOUTH entrance (NE 2nd Street) and then enter our parking office to notify one of our staff members There is no fee for this service but tips are always appreciated.

Q: Do I need to leave my keys with the lot attendant?

A: No, you just park your vehicle head in, in any available space and take your keys with you. Please remember to lock your vehicle and hide any valuables out of sight as a precaution.

Q: What is the schedule for the shuttle service?

A: Shuttle services commence at 8:00am and ends at 3pm between the JETPORT Facility and the Port of Miami. If for some reason you arrive later than 3pm, you may still park your vehicle, but will have to make your own transportation arrangement to your Cruise Line.

Q: Will the shuttle driver pick me up from the seaport?

A: shuttle service is round trip and is included in your paid reservation. We do offer courtesy shuttle service for four (4) people per car in each reservation only. Each additional passenger above 4 people will be charged $5 for their round trip ride. This fee will be collected at the JETPORT Customer Service Lounge, prior to boarding your Shuttle Bus.

Q: I originally reserved my cruise parking online for four (4) passengers only, now I arrive with two more people. To whom do I pay the additional shuttle fees?

A: You may pay the additional shuttle fees at the JETPORT Customer Service Desk.

Q: What is your Cancellation Policy?

A: You may cancel your reservation at any time before your travel date. Upon cancellation, you will only be charged a flat fee of $8.00. But if you should cancel within 24 hours of your reserved arrival time, you will be charged the cancellation fee of $8.00 plus one day’s rate. We apologize that we cannot provide 100% refunds for cancellations. By purchasing a ticket online from or from an MPP attendant, you understand and agree that a 100% refund will not be provided to you if you choose to cancel your reservation.

Q: How do I request a cancellation of my reservation?

A: You may contact or call Reservation Services at (888) 510-1317 to cancel your reservation. You can also fax in your cancellation request to (888) 510-1318. Cancellations and refunds will be granted if the cancellation is done within our guidelines. Please allow up to Three (3) business days for your cancellation request to be fully processed. You will receive an email confirmation about your refund. Refunds are usually posted on accounts within seven (7) days but it can take up to thirty (30) days before it is reflected on your statement, depending on your financial institutions’ procedures.

If you need further assistance or clarification, you may contact customer service at (888) 510-1317 or send an email to A representative will follow up with you via email or by telephone depending on your preference.